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Privacy Policy

Effective Date: 07 December 2025

Company: Mountain Abandon (Pty) Ltd

Website: https://www.mountainabandon.com

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1. Introduction

Mountain Abandon (Pty) Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in compliance with the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a guided adventure, sign up for coaching, or purchase gear from our shop.

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2. Information We Collect

We collect and process your personal information mainly to provide our hiking, coaching, and retail services safely and effectively. The types of information we collect include:

  • Identity & Contact Details: Name, surname, email address, phone number, and physical address (for shipping gear).

  • Health & Medical Information (Special Personal Information): Due to the nature of our hiking and running expeditions, we may collect information regarding your fitness level, medical conditions, allergies, and emergency contact details. This is strictly for your safety during expeditions.

  • Financial Information: We do not store your full bank card details. Payments made via our online shop or for booking deposits are processed by secure third-party payment gateways (e.g.,Yoco).

  • Technical Data: When you visit our website, we may collect your IP address, browser type, and operating system via cookies and analytics tools (such as Google Analytics) to improve our website experience.

 

3. How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed with you. This includes:

  • Processing Bookings & Orders: To confirm your spot on a hike, deliver coaching plans, or ship gear you have purchased.

  • Safety & Emergency: To ensure our guides are aware of any medical conditions during a hike and to contact your emergency contact if necessary.

  • Communication: To send you itinerary details, gear lists, and pre-hike briefings.

  • Marketing: With your consent, we may send you newsletters about upcoming adventures or new gear. You may opt out of this at any time.

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4. Disclosure of Information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

  • Service Providers: We may share relevant details with accommodation partners (lodges), transport providers, or assistant guides solely for the purpose of fulfilling your booking.

  • Medical Emergencies: In the event of an emergency during a hike/ tour or other, we may share your medical info with mountain rescue services or medical professionals.

  • Legal Requirements: We may disclose your information where we have a duty or a right to disclose in terms of law or industry codes.

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5. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We use secure, encrypted third-party platforms for payment processing and store digital records of medical/indemnity forms securely.

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6. Your Rights

You have the right to request a copy of the personal information we hold about you. You also have the right to ask us to update, correct, or delete your personal information. To do this, simply contact us at the email address provided below.

 

7. Cookies

Our website uses cookies to provide you with a better user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

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8. Contact Us

If you have any questions about this Policy or wish to exercise your rights under POPIA, please contact us directly:

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